Customer Service Representatives

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East Syracuse, NY

Job status
Full time
401K / Retirement plan, Dental Insurance, Health Insurance
Job description

Customer Service Representatives
Everything you want to be!


**Start Date of 5/18

Must be able to work assigned shift.
Shift: During Training 10:30am-7:00pm
After training 3:30 pm-12 am to include Saturday and Sunday.
Shifts may end as early as 9:00pm but no later than midnight.

Benefits: Comprehensive benefits package including health/wellness coverages, paid time off, 401k, Tuition Reimbursement Assistance, and discounted services if you reside in our service area.

Are you versatile and cool under pressure? Do you love helping customers? Does your "can do” attitude prevail over a fast-paced variety of customer concerns? Then Spectrum is the place to be.

We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support and a clear career path for growth—all in a culture that values and rewards performance.

By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. As a team member in our Customer Service Center, you will assist our residential customers with questions related to their bill. Our comprehensive training will provide you with the knowledge you need to help our customers. You will have a clear understanding of our Spectrum line of products and services i.e cable , internet etc.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include evenings and weekends, and experienced in a fast-paced customer facing setting. Our ideal candidate has exceptional customer service skills.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Basic qualifications required to work in the Spectrum Customer Service environment:

• 6 months or more customer service experience; 1 or more years preferred
• 6 months or more working with multiple software applications; 1 or more years preferred
• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Apply online Req#213869BR - See apply buttons

More on Spectrum: Spectrum reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.