Customer Service Representative-Video Repair

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Flushing, NY

Job status
Full time
Pay
$17.00 – Hourly
Job description
Are you eager to learn and ready for a new challenge? No matter your background, our representative training and mentoring programs can put you ahead of the curve on all the latest technology. We’ll help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary. It’s taking the knowledge you’ve gained and turning it into customer service wins. Your dedication and resourcefulness, paired with the strength of our leading suite of video products and services, keeps video services flowing smoothly and customers satisfied. It’s a strong first step toward a long and rewarding career with Spectrum.

It’s all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.
After that, consider yourself the voice of Spectrum: helping you expertly navigate the system and troubleshoot like a pro. But the industry moves quickly. To stay on top of it, as products are updated, so are you, with regular training sessions. We want you to have everything you need to create a superior streamlined experience for your customers and yourself.

With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you’ll need to grow into a successful associate and more. Get in on the ground floor with a Fortune 100 company and see how far you can go. Career progression is a very real and achievable goal.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.

$17.00 per hour plus night shift differential - Work shift is 3pm to 12am with two consecutive weekdays off!

What do you need to get started?
Apply on line and take the online assessment as a requirement. You must complete the application and assessment exam on the Spectrum website to complete your application process. Req #: 241446BR.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Education requirements
• High school diploma or equivalent.
Experience requirements
• 6+ months customer service representative experience.
Skills
• Ability to read, write, speak and understand English.
Work hours
Class Starting June 10, 2019

Training Schedule 6 weeks
Monday – Friday from 10:00 am – 7:00 pm and runs for an 6 week period. 100% attendance is mandatory

After Training Work Shift:3:00 pm – 12:00 am (two days off during the weekdays, required to work Saturday & Sunday)

The Flushing Spectrum call center is open 7 days a week, 7:00 am until midnight including holidays

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