Customer Service Representative-Billing

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Fond Du Lac, WI

Job status
Full time
Pay
$16.50 – Hourly
Job description
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.

We are now hiring Customer Service Representatives - Billing.

Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.

Need to be a flexible communicator and good listener who can multitask to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Our quick, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

Ready to join our team?
Apply online today - See apply buttons
Req#265646BR
Education requirements
• High school diploma or equivalent
Experience requirements
• 6 months or more customer service experience
• 6 months or more experience working with computers and multiple software applications.
Qualifications
• Communicator
• Adaptable
• Helpful
• Efficient
• Problem-Solver
• Responsible
• Patient
• Good Listener
• Sincere
• Ability to read, write, speak and understand English
Responsibilities
It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Representatives make a real difference to their residential customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. A thorough understanding of Spectrum products and services will help you navigate your way to successful resolutions.
Skills
Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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