Customer Service Representative

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Flushing, NY

Job status
Full time
Job description
Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be!
We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

We are now hiring a Customer Service Representative.

You will receive:
• Competitive starting wage.
• Monthly incentives.
• Rapid salary increases within the first 3 years.

As a team member in our Customer Care Center, you will use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
Experience requirements
• 6+ months customer service experience; 1 or more years preferred.
• 6+ months working with multiple software applications; 1 or more years preferred.
• 6 months+ heavy volume phone experience in a customer service/call center job preferred.
Beyond a desire to enhance the total customer experience, you should be multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting.
Work hours
Training Schedule-6 weeks. Starts September 24th.
• Monday–Friday, 10am–7pm. 100% attendance is mandatory.

Once training is done, your schedule will be:
• 3pm–12am with two days off during the weekdays. You are required to work Saturday & Sunday.

The Flushing Spectrum call center is open 7 days a week, 7:00 am until midnight and on Holidays.

Apply Online - click on "Apply Now" and be directed to our online application. Requisition #226541BR.

Spectrum reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status

Spectrum will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.